Clarity, control,
and coordination
across your supply chain.
We coordinate your entire supply chain so you don't have to manage warehouses, carriers, and fulfilment partners yourself.
Channels
Systems
Orders
Partner A
Centre
Carrier
Border
Management
We coordinate your supply chain, end to end
DASH SCM acts as your supply chain management & coordination — managing your Warehouse, carriers, and fulfilment partners through structured processes, systems, and governance so you maintain full visibility and control without building the infrastructure yourself.
Single point of accountability
One contract, one SLA, one escalation path — regardless of how many logistics providers sit beneath.
Real-time operational visibility
Consolidated reporting and operational visibility across inventory, orders, and logistics partners — consolidated from every partner in your network.
Continuous performance optimisation
Regular SLA reviews, cost benchmarking, and warehouse partner renegotiations — built into our engagement model.
What DASH SCM does for your operation
What that means for your business
End-to-end supply chain management
Six integrated service pillars, designed for Malaysian manufacturers, e-commerce operators, and multi-channel distributors.
Order Orchestration
Automated order routing across your fulfilment network — with split-order logic, priority queuing, and exception handling built in from day one.
Inventory Visibility
A unified view of stock across all warehouses and partner sites — with real-time counts, reorder alerts, and dead-stock identification.
Warehouse Coordination
Structured governance for your warehouse and logistics partners — including KPI reviews, SOPs, billing audits, and performance scorecards.
Fulfilment Management
End-to-end pick, pack, and dispatch management across multiple fulfilment centres — with cost-per-order benchmarking and SLA enforcement.
SLA Tracking & Reporting
Automated SLA dashboards covering transit times, warehouse processing, return rates, and carrier performance — delivered weekly and on-demand.
Technology & Systems Coordination
Integration options available through supported ERP, OMS, and marketplace connectors — with order sync, inventory push, and returns management across all platforms.
How We Engage
Every DASH SCM engagement follows the same three-stage logic — designed to build trust before it builds commitment, and to deliver measurable output at every step.
Diagnostic
We begin with a focused audit of your logistics data — freight invoices, vendor SLA records, and carrier rates. In 14 days you receive a clear, quantified picture of where your logistics spend is leaking and what it's costing you.
14-Day Turnaround · DCI-Based PricingGovernance
Once the diagnostic is complete, we install an ongoing control tower — weekly dashboards, SLA monitoring, vendor scorecards, and a Monthly Business Review pack prepared entirely by us. Your team gets structured visibility without adding headcount.
Monthly Retainer · Launch / Growth / ScaleOptimisation
With governance in place, we shift to active value engineering — renegotiating carrier contracts, running continuous improvement cycles, and recovering verified costs. Our gain-share model means we only earn when you save.
Scale & Enterprise · Gain-Share IncludedTake the 2-minute DCI assessment — no commitment required
DCI-Based Pricing Packages
Every engagement is scoped using the Dashboard Complexity Index (DCI) — a 10-factor operational assessment that ensures you pay for exactly the level of service your business needs. No padding. No underpowered service.
Single-channel e-commerce or distributor with simple fulfilment. One warehouse, low SKU count, and straightforward logistics setup.
Growing businesses managing 2–3 sales channels with multiple logistics partners and increasing SKU complexity.
Complex operations with multiple warehouses, regional reach, regulatory traceability, and active continuous improvement programmes.
10–15% of independently verified cost savings. DASH SCM earns only when you recover.
Large or highly customised regional supply chains requiring a strategic account team, executive sponsorship, and bespoke governance architecture.
Internal Resource Allocation by DCI Score
How we staff your account| DCI Score | Package | Client Profile | DASH SCM Support Model |
|---|---|---|---|
| 0 – 20 | Launch | Small businesses & startups | Shared Account Manager |
| 21 – 40 | Growth | SMEs with straightforward operations | Dedicated Account Manager |
| 41 – 60 | Scale | Growing multi-channel businesses | Account Manager + Supply Chain Specialist |
| 61 – 80 | Enterprise | Mid-market with complex operations | Cross-functional Team + Quarterly Business Reviews |
| 81 – 100 | Enterprise+ | Large, highly customised supply chains | Strategic Account Team + Executive Sponsor |
Find Your Right Package
Answer 10 questions about your operations. We'll calculate your DCI Score and recommend the right engagement tier — instantly, with no sales call required.
Built for Malaysian businesses operating at scale
Whether you're a manufacturer expanding into e-commerce or a distributor managing complex multi-channel operations, DASH SCM is structured around your operational reality.
SMEs & Brand Owners
Growing businesses that need enterprise-grade logistics infrastructure without the overhead of building it in-house.
Manufacturers
Production facilities entering direct-to-consumer or B2B distribution that require structured fulfilment and carrier management.
E-Commerce Sellers
Multi-platform sellers on Shopee, Lazada, and TikTok Shop requiring consolidated order management and fulfilment.
Distributors
B2B distributors handling high SKU counts across multiple regions who require clear inventory control and on-time delivery accountability.
Fragmented logistics is costing your business
Most Malaysian businesses manage logistics through a patchwork of WhatsApp groups, spreadsheets, and verbal agreements. The result is predictable.
No single source of truth
Inventory data lives across multiple warehouse partner portals, marketplaces, and spreadsheets — reconciliation consumes your team every week.
Unmanaged SLA drift
Without systematic tracking, carrier and warehouse performance deteriorates quietly — until a customer complaint forces attention.
Scaling without infrastructure
Growth exposes every gap in your logistics setup. Adding channels, SKUs, or regions amplifies existing fragmentation.
Hidden cost leakage
Overbilling by 3PLs, inefficient carrier selection, and excess inventory holding costs go undetected without a control layer.
Structured visibility, coordination, and control across your supply chain.
DASH SCM installs the infrastructure, governance, and visibility your logistics operation needs — without you having to build it.
Unified control dashboard
A single pane of glass across all warehouse partners, marketplaces, and carriers — updated in real time.
Structured SLA governance
Weekly performance reviews, automated alerts, and contractual escalation paths with every partner.
Scalable network design
We architect your logistics network for future capacity — not just what you need today.
Cost audit & optimisation
Ongoing review of Warehouse partner billing, carrier rates, and fulfilment costs — with documented savings tracked against baseline.
Performance, measured and managed
DASH SCM maintains live visibility across every operational KPI. What gets measured gets managed — and what gets managed gets better.
Order
Capture
Orchestration
Dispatch
Delivery
+ SLA Close
Ready to build a supply chain that actually works?
Whether you're dealing with a specific logistics challenge or planning your next phase of growth — talk to us. First consultation is complimentary.
3, Jln Bangsar,
59200 Kuala Lumpur,
Malaysia
59200 Kuala Lumpur, WP, Malaysia
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